Lottomatica Group operates in full compliance with current regulations concerning Responsible Gaming, the prevention of problem gambling, and consumer protection, with a particular focus on the protection of minors. For this reason, the Group pays close attention to developments in local legislation, adapting its retail and local offerings to ensure full compliance with the provisions established by Regions, Municipalities, and other local authorities.
Furthermore, the Group recognizes the importance of adopting measures to safeguard users—particularly vulnerable population groups—and offering a gaming portfolio consistent with the applicable regulatory framework and Responsible Gaming principles. In this regard, it requires its business partners, employees, and stakeholders to adhere to conduct defined by transparency and fairness.
The self-assessment test is a tool that allows to evaluate, in an autonomous, anonymous and untracked manner, the player profile and to verify the possible possibility of falling into a profile potentially at risk of developing problematic behaviour, by answering related questions. their gaming behavior in the previous twelve months.
The test is available in interactive form or in a PDF version to download and print.
It may happen, in some cases, to be exposed to the risk of developing a gambling problem due to improper behavior or an unbalanced approach.
In such cases, the National Toll-Free Number for gambling-related problems should be immediately contacted. The service, which is managed by Italy’s Istituto Superiore di Sanità (Higher Institute of Health), is anonymous and free, and is not only intended for players, allowing them to get in touch with and seek the help of professionals, but is open to anyone who wishes to receive information about the health services dedicated to the treatment of gambling-related problems.
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Furthermore, the Istituto Superiore di Sanità has launched a website called ‘Uscire dal Gioco’ (https://usciredalgioco.iss.it). The platform is conceived to provide concrete indications such as information, support and assistance to players and their families that want to begin a new changing path and to be oriented towards healthcare services dedicated to the treatment of gambling disorder.
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The Lottomatica Group also offers a free online support service with Gambling Therapy, available 24 hours a day in 24 languages, at the address indicated. You can contact us for assistance via chat or email, or you can join support groups according to the schedule available on the website or by downloading the “Gambling Therapy” app.
The Decalogue of Responsible Gaming, available on all player touchpoints such as retail outlets and online on the Group's websites and platforms, consists of 10 rules of conduct aimed at guiding the player towards a conscious and responsible approach to gaming.
