The Lottomatica Group operates in full compliance with current regulations regarding safe gaming, the prevention of excessive gambling, and consumer protection, particularly for minors. For this reason, it pays close attention to the evolution of rules issued by local authorities, adapting its offerings across territories to ensure compliance with the provisions of regions, municipalities, and other local entities.
The Group recognizes it as its duty to ensure the highest level of protection for users, especially the most vulnerable segments of the population, and to provide a safe and high-quality gaming experience. In this regard, it requires its commercial partners, employees, and stakeholders to act with transparency and integrity.
The self-assessment test is a tool that allows to evaluate, in an autonomous, anonymous and untracked manner, the player profile and to verify the possible possibility of falling into a profile potentially at risk of developing problematic behaviour, by answering related questions. their gaming behavior in the previous twelve months.
The test is available in interactive form or in a PDF version to download and print.
It may happen, in some cases, to be exposed to the risk of developing a gambling problem due to improper behavior or an unbalanced approach.
In such cases, the National Toll-Free Number for gambling-related problems should be immediately contacted. The service, which is managed by Italy’s Istituto Superiore di Sanità (Higher Institute of Health), is anonymous and free, and is not only intended for players, allowing them to get in touch with and seek the help of professionals, but is open to anyone who wishes to receive information about the health services dedicated to the treatment of gambling-related problems.
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Furthermore, the Istituto Superiore di Sanità has launched a website called ‘Uscire dal Gioco’ (https://usciredalgioco.iss.it). The platform is conceived to provide concrete indications such as information, support and assistance to players and their families that want to begin a new changing path and to be oriented towards healthcare services dedicated to the treatment of gambling disorder.
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The Lottomatica Group also offers a free online support service with Gambling Therapy, available 24 hours a day in 24 languages, at the address indicated. You can contact us for assistance via chat or email, or you can join support groups according to the schedule available on the website or by downloading the “Gambling Therapy” app.
The Decalogue of Responsible Gaming, available on all player touchpoints such as retail outlets and online on the Group's websites and platforms, consists of 10 rules of conduct aimed at guiding the player towards a conscious and responsible approach to gaming.