The Lottomatica Group recognizes the protection of minors as a key objective of its Responsible Gaming strategy. In compliance with Law No. 111 of 15 July 2011, Article 24, paragraphs 19-22, which prohibits individuals under the age of 18 from participating in any form of gambling with cash prizes, the Group implements effective measures to prevent access to gaming for minors, both through physical and digital channels, while promoting a culture of prevention based on responsibility, awareness, and collaboration with institutions. Measures to prevent underage access include age verification systems, monitoring activities across the sales network, and dedicated training programs for operators.
The Lottomatica Group is committed to continuously informing its retailers about specific control measures to prevent minors from accessing games with cash prizes. Retailers are required not to accept gaming requests from underage individuals and to request an identity document if there is any doubt about the customer’s age. Additionally, it is mandatory to display, at the entrance of the premises and on gaming devices, official signage indicating the prohibition of play for individuals under 18, accompanied by a warning about the potential risks of gambling addiction.
Regarding the online environment, the Group employs advanced age verification systems during the registration of a gaming account, in compliance with national regulations. These controls include the automatic verification, through SOGEI, of specific information such as date of birth and tax code, allowing access only to adults with a valid and verifiable identity. In addition, these checks are complemented by those required for payment instruments and by so-called strong authentication tools. These technological measures are continuously updated to ensure maximum effectiveness in preventing underage access.
In its promotional and communication activities, the Lottomatica Group adheres to strict guidelines that exclude any direct or indirect reference to minors, as established by the Responsible Marketing Policy. The objective is to prevent any form of incentive or appeal that could spark curiosity or interest in gambling among young people.
The Group promotes training initiatives aimed at network operators and information campaigns directed at customers, actively collaborating with specialized organizations, trade associations, and relevant institutions. Particular attention is given to the dissemination of educational and preventive content, both on its gaming websites and in its retail outlets, with the aim of raising awareness among families and responsible adults about warning signs associated with early exposure to gambling, such as mood changes, repeated requests for money, or a decline in school performance.
Every action undertaken by the Lottomatica Group to protect minors is guided by a fundamental principle: ensuring that the gaming experience occurs exclusively in a safe, responsible environment reserved for adults. This ongoing commitment is reflected in a robust prevention system, grounded in legality, transparency, and social responsibility.
