Responsible gaming

The Lottomatica Group operates with full awareness of its role in promoting a model of legal and responsible gaming and respects the consumer as a subject to be protected, to whom it offers innovative, engaging, quality, and totally safe gaming experiences.

Lottomatica is committed to implementing all necessary actions to ensure that attention to responsible gaming is a central element in building a sustainable business strategy and an integral part of its daily operations. To this end, it works daily with seriousness and professionalism to promote a healthy and aware approach to gaming and supports its customers so that they engage in these activities responsibly and within their limits.

This commitment is formalized within the Group's Code of Ethics and the specific Responsible Gaming Program, which structures and reports on actions aimed at:

protecting consumers, particularly minors
preventing forms of excessive gaming
promoting a responsible, healthy, and conscious gaming model.

Committee

Certifications

Protection of minors

Support

Our commitment

Lottomatica approaches the issue of Responsible Gaming with great care and a strong commitment to protecting minors and players, focusing on awareness, information and transparency, training, and governance.

To this end, the Group:

is committed to taking every possible action to increase its customers’ sense of responsibility when it comes to gaming;
provides customers, in accordance with applicable regulations, with clear information on the odds of winning, the risks associated with gaming, and existing prohibitions. All communication activities are aimed at raising player awareness and helping them understand and monitor their gaming habits;
trains its staff to support and assist those who do not approach gaming as a form of entertainment;
does not allow individuals under the age of 18 to play. To enforce this, Lottomatica has issued specific guidelines across its entire retail network.

Discover the legal gaming network

Responsible gaming guidelines

In the management of its activities, the Group has adopted specific guidelines that cover all areas of gaming influence and governance, raising awareness and giving responsibility to the resources that, in various capacities, work along the supply chain, from the business lines to the figures that have relations with players, in the gaming hall or through remote gaming platforms.

Protection of minors,

by taking specific measures to prevent any form of access to gaming by under-aged individuals.

Prevention of excessive gaming,

through training, monitoring and governance tools, and support for players with gaming problems.

Promotion of a responsible model of gaming,

understood as a form of entertainment to be chosen with awareness and characterized by clarity, comprehensiveness and impartiality of information.

By virtue of these guidelines, Lottomatica develops a fruitful dialogue with all parties involved in promoting legal and responsible gaming,
including employees, players, regulatory authorities, institutions and other stakeholders, implementing projects focused on the following 4 macro-areas of activity.

Training and Awareness

Training and Awareness of Resources on Responsible Gaming Topics

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Information and awareness of players

information and awareness of players on issues related to gaming and possible correlated disorders

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Prevention and mitigation of impacts

Prevention and mitigation of impacts stemming from incorrect gaming behaviors

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Study and Research

Study and research on responsible gaming topics

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