Responsible gaming

The Group promotes a legal and responsible gaming model through specific player protection tools, prevention initiatives, and control systems, aimed at delivering safe and informed gaming experiences.

Lottomatica adopts measures, processes, and dedicated initiatives for Responsible Gaming, integrating its principles into business operations and the pursuit of its sustainability goals.

To this end, it works daily with seriousness and professionalism to promote a healthy and aware approach to gaming and supports its customers so that they engage in these activities responsibly and within their limits.

This commitment is formalized within the Group's Code of Ethics and the specific Responsible Gaming Program, which structures and reports on actions aimed at:

protecting consumers, particularly minors
preventing forms of excessive gaming
promoting a responsible, healthy, and conscious gaming model.

Committee

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Certifications

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Protection of minors

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Support

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Our commitment

Lottomatica approaches the issue of Responsible Gaming with great care and a strong commitment to protecting minors and players, focusing on awareness, information and transparency, training, and governance.

To this end, the Group:

is committed to taking every possible action to increase its customers’ sense of responsibility when it comes to gaming;
provides customers, in accordance with applicable regulations, with clear information on the odds of winning, the risks associated with gaming, and existing prohibitions. All communication activities are aimed at raising player awareness and helping them understand and monitor their gaming habits;
trains its staff to support and assist those who do not approach gaming as a form of entertainment;
does not allow individuals under the age of 18 to play. To enforce this, Lottomatica has issued specific guidelines across its entire retail network.

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Responsible gaming guidelines

Lottomatica has set Responsible Gaming objectives and initiatives across key business areas and relevant supply chain stakeholders, promoting dedicated awareness and training programs.

Protection of minors,

by taking specific measures to prevent any form of access to gaming by under-aged individuals.

Prevention of excessive gaming,

through training, monitoring and governance tools, and support for players with gaming problems.

Promotion of a responsible model of gaming,

understood as a form of entertainment to be chosen with awareness and characterized by clarity, comprehensiveness and impartiality of information.

By virtue of these guidelines, Lottomatica develops a fruitful dialogue with all parties involved in promoting legal and responsible gaming,
including employees, players, regulatory authorities, institutions and other stakeholders, implementing projects focused on the following 4 macro-areas of activity.